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WHY BOOKING SCHEDULER

IS IMPORTANT

An account executive is important because they are the ones who will help

you streamline the appointment process.

A good booking scheduler will help you improve your customer scheduling

journey and increase your booked appointments.

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BOOKING SCHEDULER PROFILE

RESPONSIBILITIES:

  • Scheduling and interacting with clients via telephone, email, and web chats and performing a range of duties which includes gathering required information in preparation for the client's appointments

  • Assist clients in establishing/scheduling, following-up, changing or canceling appointments, ensuring clients have access to the services to complete appointments or related services, accurately recording client information, preventing double-bookings, taking messages, and routing calls as appropriate

  • Maintains registration flow by efficiently moving clients through the process and readying them for service

  • Manages high volume inbound and outbound calls on time

SKILLS:

  • Attention to detail, excellent phone etiquette, and customer service

  • Advanced knowledge of scheduling software, Google Docs, Microsoft Word, Microsoft Excel, and Filemaker database applications

  • Strong interpersonal, communication, and collaboration skills

Book a professional!

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