WHY CUSTOMER SUPPORT
IS IMPORTANT

CUSTOMER SUPPORT PROFILE

RESPONSIBILITIES:

• Provide inbound support via chat or calls with customers

• Identify and assess customers’ needs to achieve satisfaction

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Deliver information and answer questions in a positive manner to facilitate strong relationships with customers

SKILLS:

• Excellent customer service

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

• Skilled in problem-solving to quickly assess the current state and formulate recommendations

• Excellent verbal and written communication skills