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WHY CUSTOMER SUPPORT
IS IMPORTANT

Customer Support is important because they

add value to your customers.

​

Good customer support will help you boost your

customer retention.

Customer Support: About
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CUSTOMER SUPPORT PROFILE

RESPONSIBILITIES:

  • Provide inbound support via chat or calls with customers

  • Identify and assess customers’ needs to achieve satisfaction

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Deliver information and answer questions in a positive manner to facilitate strong relationships with customers

SKILLS:

  • Excellent customer service

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

  • Skilled in problem-solving to quickly assess the current state and formulate recommendations

  • Excellent verbal and written communication skills

Customer Support: CV

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Customer Support: Price Quote
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