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Customer Support: About

CUSTOMER SUPPORT PROFILE
RESPONSIBILITIES:
Provide inbound support via chat or calls with customers
Identify and assess customers’ needs to achieve satisfaction
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Deliver information and answer questions in a positive manner to facilitate strong relationships with customers
SKILLS:
Excellent customer service
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Skilled in problem-solving to quickly assess the current state and formulate recommendations
Excellent verbal and written communication skills
Customer Support: CV
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