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WHY HELPDESK IS IMPORTANT

Helpdesk is important because they will help you improve and increase customer satisfaction.

 A good helpdesk staff will help your enterprise's customer satisfaction by actively responding, consistently assisting, and goes the extra mile in service to a customer.

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HELPDESK PROFILE

RESPONSIBILITIES:

  • Offer the first line of customer support and provide information that may be found in company manuals

  • Create tickets to help resolve/track user issues

  • Developing strategies to better address the most frequently asked questions

  • Monitor and respond to Inbound web chats

  • Provide prompt and courteous customer service

SKILLS:

  • Excellent customer service

  • Above-average skills in typing

  • Experience creating user accounts and granting users access to customer software

  • Excellent verbal and written communication skills

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