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Helpdesk: About

HELPDESK PROFILE
RESPONSIBILITIES:
Offer the first line of customer support and provide information that may be found in company manuals
Create tickets to help resolve/track user issues
Developing strategies to better address the most frequently asked questions
Monitor and respond to Inbound web chats
Provide prompt and courteous customer service
SKILLS:
Excellent customer service
Above-average skills in typing
Experience creating user accounts and granting users access to customer software
Excellent verbal and written communication skills
Helpdesk: CV
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