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WHY I.T. SUPPORT SPECIALIST

IS IMPORTANT

I.T. Support Specialist is important because they are the ones who will provide technical assistance and training to system users.

A good I.T. support specialist will help you analyze, troubleshoot, and evaluate technical issues.

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I.T. SUPPORT SPECIALIST PROFILE

RESPONSIBILITIES:

  • Resolves technical problems with remote desktops and other systems

  • Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution

  • Tests, fixes, and ensure problem has been adequately resolved

  • Performs post-resolution follow-ups to help requests

  • Provides phone support and training to new users

  • Applies virtualization troubleshooting and supports end users

  • Follows Malware/Virus detection and eradication procedures

  • Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications

  • Creates and manages users and computers in your enterprise

  • Identifies and maintains current knowledge of appropriate software and hardware used and supported by Imagine Learning

SKILLS:

  • Advanced Microsoft Office Suite experience in Word, Excel, Outlook, and PowerPoint as well as Zoom and other applications

  • Knowledgeable in Mac and PC laptops, components, and peripherals

  • Exceptional written and oral communication skills

  • High attention to detail and understanding of the importance of top-quality customer service with a professional attitude

  • Fields incoming help requests from end users via both telephone and work orders in a courteous manner

  • Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

  • Builds rapport and elicits problem details from help desk customers

Book a professional!

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